OPERATIONS MANUAL TABLE OF CONTENTS
ONE - Introduction & Services
History of the Company
Mission Statement
Background of Corporate Principals
Explanation of Services Provided
TWO - Office Layout & Retail Gift Item Set-Up
Signage & Entrance Doors
Design of Entrance Room
Design of Individual Service Rooms
Retail Merchandise Selection & Display
Approved Suppliers of Retail Items
THREE - Hiring of Employees / Client Relations & Process
Employee Issues
Sources of New Clients
How to Sell the Concept
Contract Process
Making the Event Happen
Approved Suppliers of Service Items
Final Checklist Before Opening
Additional Services Offered
FOUR - Accounting System
Purchasing QuickBooks and Set-Up
Entering New Vendor Information
Entering New Client Information
Entering / Editing Service and Retail Items
Opening / Editing an Invoice for New Client
Receiving Payments & Making Deposits
Generating Client Statements
Processing a Retail Sale
Printing Checks
Entering New Employment Information
Processing the Royalty Fee
FIVE - Advertising / Public Relations / Marketing / Master Copies on Disk
Advertising Layouts
Logo Sheets
Press Articles
Expo Booth Display
Marketing Items
Master Copies on Disk:
MS Works:
Arrival Procedures
Expense Report
Glamour Photo Procedures
Guest Agreement
Hairdo Procedures
Jewelry Procedures
Make-Up/Facial Procedures
Manicure Procedures
Party Planning Worksheet
Pedicure Procedures
Photo Release Form
Press Release
Print Shop:
B/W Ad
Business Card Ad
Church Letter
Cosmetic Bag Label
Employee Handbook Label
Fax Cover Sheet
Gift Certificate
Gift Certificate Label
Grand Opening Invite
Invitation Letter
Phone Book Ad
Photo Release Form
Return Address Label
Room Signs
Timesheet
Trademarked Logo
Wall of Glamour Sign
